Download is the Only Option for Printing a Lab

Help; Only the option to download is available in Firefox when I try to print a lab report from inside OSCAR's inbox. How do I change the options back to Preview instead of Download? Resolution; This ...

Only Doctors are listed as a Provider selection in a Prevention

Question; It appears that only providers with a doctor type are listed in the provider list in Prevention's.  How do we add providers that are not doctors to this list? Answer; Only doctors will appea...

Cannot View Waitlist in OSCAR

PROBLEM: I have trouble pulling up my wait lists which was an issue with the “old OSCAR” as well which I figured would resolve itself with the upgrades. It didn’t work after the upgrade.The other staf...

MSP Telehealth Service Code Changes

Question: How do we replace MSP service code XXXX with this new service code XXXXX in our MSP Billing form. Answer: The MSP Billing Form can be customized through billing administration: 1). Select Ad...

Edit Oscar specialist list

QUESTION: I am again having trouble editing the specialist list in the consults. I need to change the fax number on a physician, and I cannot do it. I get an error message. I have tried getting rid of...

Delete Recurring Appointments

QUESTION: How do I delete a series of recurring appointments? ANSWER:Here is how you delete a series of recurring appointments: 1.) click on the patient name on an appointment in the series of recurri...

Unable to Submit MSP Bills for New Doctor

QUESTION: Our newest doctor does not have an account that I can see on the "simulate submission" and "general submission". As a result we haven't submitted anything to MSP under his name. How do I fix...

Locked out of MSP Teleplan

QUESTION Something went wrong during the last MSP Teleplan password change. Now we are locked out of Teleplan and none of the passwords work.  We cannot do any MSP submissions.  What do we do? ANSWER ...

How to Import eForms

QUESTION How do we import new eForms into OSCAR? ANSWER First; fetch and download new and updated eForms from either of these 2 locations: Oscargalaxy.ca Oscarbc.ca Note: download the ZIP file. This i...

Changing a User Name or Password

QUESTION Is it possible to change a provider's login information - like the username and/or password - after the provider's full profile has been created? ANSWER Changing a provider's login informatio...

The Doctor's Schedule Has Disappeared from the Main Page

PROBLEM Schedules of different doctors seem to periodically disappear off of Oscar's main schedule group. This can last anywhere from a few minutes to about an hour or so. Although we can see their sc...

Getting an error when adding a new Consultation Professional Specialist

PROBLEM My OSCAR program doesn’t allow me to add specialist name into consultations.After I completed with name and address of specialist to add on the list, I have HTTP Status 500- Internal Server Er...

Adding Photo's to a Patient eChart

Photos in a jpg, png, or gif are uploaded directly to the patients eChart.  Do NOT upload photo's into the Inbox. open the patient's eChart from the left column, click on Documents click +Add Documen...

Adding new MSP Billing codes to OSCAR EMR

Question:  How do I  add new MSP billing codes to my OSCAR EMR Answer: Admin Billing Manage Teleplan Update Billing Codes Once a list appears, press the Update Codes button

Preferred Pharmacy

Question: How do I set a preferred pharmacy? Answer: Search Pharmacy, select your choice from the list, and click Set Pharmacy on the bottom. Question? How do I change the Pharmacy selected to another...

How do I add a provider to the Select Team located in Consultations

1.  go to Administration/User Management 2.  in Search/Edit/Delete Provider records, search for a provider 3.  open the provider profile to edit 4.  insert a team name into the Team field 5.  save 6. ...

Adding Appointment Instructions to Consultations

How do I add appointment instructions to Consultations?   Please follow these instructions to add appointment instructions to Consultations. Admin Forms/eForms Customize Consult Appointment Instructio...

How do we change the DR to NP on prescriptions

To manage/edit the signature from GP to NP on prescriptions, please follow these steps: 1)  Select your name, located in the upper right corner of OSCAR.  This will open your personal preferences. 2) ...

Batch Change the Most Responsbile Provider (MRP) in Patient Files

QUESTION: How to change the the Most Responsible Provider (MRP) in a large number of patient files. ANSWER: 1. Go to: Administration / Data Management / Update Patient Provider2. In the Most Responsib...

How to debit an invoice to MSP

How do I create a debit request to MSP? Debit requests can be done from the bill screen by changing the "Sub code" to E for debit.  From the patient's Master file, you can go to invoice list, and then...

Prescription Quantities defaulting to zero

Question:  Why are the prescription quantities defaulting to zero? The order a prescription is written is important. In most cases the quantity will get overwritten with zero if the user enters the q...

How to add a user to OSCAR

Question: How do I add a user to OSCAR?Step 1: ⦁    Admin

Editing an incorrect payment on a private Invoice

Question:  I have made an incorrect payment on a private invoice.  How do I change this?   (For Example:  Invoice is for $50.00.  I have entered the payment twice. How do I edit this?) It's quite sim...

Adding a new provider to a group, allowing them to appear on the same schedule as other providers.

Question:  How do I add a provider to the group?  Why is the provider not showing on the schedule with the others? Answer: select Admin in the middle, select Search/Edit/Delete Groups

Creating an eChart Template for encounter notes.

Adding an eChart Template Add from Administration Go to Administration eChart Click “Insert a Template”

Inactivating an OSCAR user profile

Question:  How do I inactivate a user on OSCAR? To inactivate a provider account, you will need to do the following: 1) Go to Administration interface, select "User Management"

How do I set a user password to expire?

Please follow the steps below to set a User's Password to expire;1)  Administration 2)  User Management 3)  Search/Edit/Delete Security Records 4)  Search for the individual user 5)  Select the check ...

How to Write a Prescription, Sign the Prescription, and Efax the Prescription

How to create a Group in the Message Board

Here are the steps to creating a Group in Messages;1.  Administration 2.  System Management3.  Messenger Group Admin4.  Manage Contact Groups ( located on the top under Messenger Group Admin)5.  Selec...

How to add information to the Unresolved Issues, and Resolved Issues located on the Right of the e-chart.

Question:  How do you add information to the Unresolved Issues, and Resolved Issues fields located on the Right of the e-chart.  The issues boxes are not free text note fields as you expect them to be...

How do I add to the "Reason" list which is displayed in the appointment screen?

Question: How do I add to the "Reason" list which is displayed in the appointment screen? Answer: 1)  Administration 2)  System Management 3)  Manage Look Up Lists 4)  Bottom area shows Reason Code.  ...

Colours of the Medications listed in the patient's echart

QuestionWhat do the colours of the Medications listed in the patient's echart mean?AnswerOpen the Patient's Medication list Select Profile Legend A window will open showing the colou

There is no drop down list displaying specialist names in the Consultations.

Question;There is no drop down list displaying any specialist names in the Consultation. Without this list, I am unable to select a Specialist and therefore can not fax the Consultation.   Answer;Ther...

Setting provider's preferred fax number on prescriptions and consultations.

Question:How do I change the fax number displayed under the Provider's name on a prescription? Answer; A Provider's preferred fax number on a Prescription and Consultation can be changed by following ...

Setting the preferred Name and Fax Number displayed on Faxes

Question: I would like to change the name and fax number displayed on the faxes Answer: 1)  Administration 2)  Faxes 3)  Configure Fax  (screenshot attached) 4)  Enter preferred Fax Number and Account...

How to archive a Provider

How to add a diagnostic code to a patient's Disease Registry.

Question;How do I add a diagnostic code to a patient's Disease Registry?Answer;Follow these steps when adding to the patient's Disease Registry;1) Open the patient's echart and select the Disease Regi...

How to add a new Document Category for when labelling documents

Here are the steps for adding a new Document Category to the drop down list when labelling documents.1)  Administration2)  System Management 3)  Document Categories4)  Select the Add New button on the...

How to inactive a Document Category from the drop down list when labelling documents.

Here are the steps to Inactivate a Document Category from the drop down list when labelling documents.  This will not delete the Document Category.1)   1)  Administration2)  System Management 3)  Docu...