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OSCAR 15

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Download is the Only Option for Printing a Lab

Help; Only the option to download is available in Firefox when I try to print a lab report from inside OSCAR's inbox. How do I change the options back to Preview instead of Download? Resolution; This ...
Only Doctors are listed as a Provider selection in a Prevention

Question; It appears that only providers with a doctor type are listed in the provider list in Prevention's.  How do we add providers that are not doctors to this list? Answer; Only doctors will appea...
Cannot View Waitlist in OSCAR

PROBLEM: I have trouble pulling up my wait lists which was an issue with the “old OSCAR” as well which I figured would resolve itself with the upgrades. It didn’t work after the upgrade.The other staf...
MSP Telehealth Service Code Changes

Question: How do we replace MSP service code XXXX with this new service code XXXXX in our MSP Billing form. Answer: The MSP Billing Form can be customized through billing administration: 1). Select Ad...
Edit Oscar specialist list

QUESTION: I am again having trouble editing the specialist list in the consults. I need to change the fax number on a physician, and I cannot do it. I get an error message. I have tried getting rid of...
Delete Recurring Appointments

QUESTION: How do I delete a series of recurring appointments? ANSWER:Here is how you delete a series of recurring appointments: 1.) click on the patient name on an appointment in the series of recurri...
Unable to Submit MSP Bills for New Doctor

QUESTION: Our newest doctor does not have an account that I can see on the "simulate submission" and "general submission". As a result we haven't submitted anything to MSP under his name. How do I fix...
Locked out of MSP Teleplan

QUESTION Something went wrong during the last MSP Teleplan password change. Now we are locked out of Teleplan and none of the passwords work.  We cannot do any MSP submissions.  What do we do? ANSWER ...
How to Import eForms

QUESTION How do we import new eForms into OSCAR? ANSWER First; fetch and download new and updated eForms from either of these 2 locations: OscarCanada.org

Changing a User Name or Password

QUESTION Is it possible to change a provider's login information - like the username and/or password - after the provider's full profile has been created? ANSWER Changing a provider's login informatio...
The Doctor's Schedule Has Disappeared from the Main Page

PROBLEM Schedules of different doctors seem to periodically disappear off of Oscar's main schedule group. This can last anywhere from a few minutes to about an hour or so. Although we can see their sc...
Getting an error when adding a new Consultation Professional Specialist

PROBLEM My OSCAR program doesn’t allow me to add specialist name into consultations.After I completed with name and address of specialist to add on the list, I have HTTP Status 500- Internal Server Er...
Adding Photo's to a Patient eChart

Photos in a jpg, png, or gif are uploaded directly to the patients eChart.  Do NOT upload photo's into the Inbox. open the patient's eChart from the left column, click on Documents click +Add Documen...
Adding new MSP Billing codes to OSCAR EMR

Question:  How do I  add new MSP billing codes to my OSCAR EMR Answer: Admin Billing Manage Teleplan Update Billing Codes Once a list appears, press the Update Codes button

Preferred Pharmacy

Question: How do I set a preferred pharmacy? Answer: Search Pharmacy, select your choice from the list, and click Set Pharmacy on the bottom. Question? How do I change the Pharmacy selected to another...
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Locked out of MSP Teleplan

Category: Knowledgebase

QUESTION Something went wrong during the last MSP Teleplan password change. Now we are locked out of Teleplan and none of the passwords work.  We cannot do any MSP submissions.  What do we do? ANSWER ...

Getting an error when adding a new Consultation Professional Specialist

Category: Knowledgebase

PROBLEM My OSCAR program doesn’t allow me to add specialist name into consultations.After I completed with name and address of specialist to add on the list, I have HTTP Status 500- Internal Server Er...

How to Import eForms

Category: Knowledgebase

QUESTION How do we import new eForms into OSCAR? ANSWER First; fetch and download new and updated eForms from either of these 2 locations: OscarCanada.org WorldOscar.org Note: download the ZIP file....

Cannot View Another Dr's Notes in the Patient Chart

Category: OSCAR 15

Medical notes are exposed to users with a Doctor primary role only.  Users with an Administrator privilege can change their own, or another user's, primary role by: 1.) From OSCAR's main menu, click A...

Download is the Only Option for Printing a Lab

Category: Knowledgebase

Help; Only the option to download is available in Firefox when I try to print a lab report from inside OSCAR's inbox. How do I change the options back to Preview instead of Download? Resolution; This ...

Edit Oscar specialist list

Category: Knowledgebase

QUESTION: I am again having trouble editing the specialist list in the consults. I need to change the fax number on a physician, and I cannot do it. I get an error message. I have tried getting rid of...

Preferred Pharmacy

Category: Knowledgebase

Question: How do I set a preferred pharmacy? Answer: Search Pharmacy, select your choice from the list, and click Set Pharmacy on the bottom. Question? How do I change the Pharmacy selected to another...

Adding new MSP Billing codes to OSCAR EMR

Category: Knowledgebase

Question:  How do I  add new MSP billing codes to my OSCAR EMR Answer: Admin Billing Manage Teleplan Update Billing Codes Once a list appears, press the Update Codes button above Please be mindful th...

Enabling Dashboard Features

Category: OSCAR 15

QUESTION What is the procedure for enabling features of the Dashboard in OSCAR such as changing the dashboard provider? ANSWER The Dashboard can potentially expose private patient and practitioner dat...

Adding Photo's to a Patient eChart

Category: Knowledgebase

Photos in a jpg, png, or gif are uploaded directly to the patients eChart.  Do NOT upload photo's into the Inbox. open the patient's eChart from the left column, click on Documents click +Add Documen...

The Doctor's Schedule Has Disappeared from the Main Page

Category: Knowledgebase

PROBLEM Schedules of different doctors seem to periodically disappear off of Oscar's main schedule group. This can last anywhere from a few minutes to about an hour or so. Although we can see their sc...

Changing a User Name or Password

Category: Knowledgebase

QUESTION Is it possible to change a provider's login information - like the username and/or password - after the provider's full profile has been created? ANSWER Changing a provider's login informatio...